Privacy Policy
SidraGemWorld is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
1. Information We Collect
We collect several types of information from and about users of our platform, including:
- Personal Information: Name, email address, phone number, postal address, and other identifiers you provide when registering for an account or contacting us.
- Financial Information: Payment details, transaction history, and investment information necessary for processing transactions on our platform.
- Identity Verification Information: Government-issued ID, passport information, and other documentation required for KYC (Know Your Customer) compliance.
- Usage Information: Information about how you use our platform, including browsing history, search queries, and interaction with features.
- Device Information: IP address, browser type, operating system, and other technical information about the device you use to access our platform.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform and services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Communicate with you about your account, transactions, and our services
- Send marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Protect the security and integrity of our platform
3. Blockchain Transparency and Privacy
SidraGemWorld uses blockchain technology to ensure transparency and traceability in gemstone certification and transactions. By using our platform, you acknowledge and agree that:
- Certain transaction information will be recorded on the blockchain and will be publicly visible
- Blockchain records are immutable and cannot be deleted or modified once recorded
- While we use pseudonymous identifiers on the blockchain, it may be possible for third parties to correlate on-chain activity with your identity
We take measures to minimize the personal information recorded on the blockchain and to protect your privacy while maintaining necessary transparency.
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
- Business Partners: Gemstone suppliers, certification authorities, and other partners with whom we collaborate to provide our services.
- Legal Authorities: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. International Data Transfers
SidraGemWorld operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our platform and updating the "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@sidragemworld.com
Address: Dubai International Financial Centre, Level 42, Emirates Towers, Dubai, UAE
Last updated: May 15, 2025